Refunds

If Mass Spec Detectives, Inc. has sent you the wrong item ordered it is our policy to correct the error and to make a best effort attempt to get you the correct item.  If the correct replacement item is not available the customer will receive a full refund. In the event that Mass Spec Detectives, Inc. has sent you the wrong item  we will pay the shipping cost to return the item. We will provide the customer with a pre-paid shipping number and the method of shipment. However, it is the customer's responsibility to properly pack the item before returning it to Mass Spec Detectives, Inc.